Welcome to the Svelk FAQ page! Here, you'll find answers to some of the most commonly asked questions about our products, services, shipping, returns, and more. If you don't see your question listed here, feel free to contact us at info@svelk.com, and we'll be happy to assist you.
What products do you offer?
We offer a wide range of home decor products to help you transform your living space. Our collection includes:
- Wall art
- Lighting
- Throw pillows & blankets
- Decorative accessories
- Furniture
- Rugs & mats
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Vases & planters, and much more.
All of our products are carefully selected for quality, design, and durability, ensuring that you receive the best decor for your home.
How long will it take to receive my order?
Here are our estimated delivery times:
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Handling time: 1-2 business days
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Transit time: 6-8 business days
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Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy
Where is Svelk located?
Svelk is a U.K.-based lighting and lamp store brand. We proudly offer a curated selection of high-quality lamp and lighting products, with shipping available exclusively within the U.K
What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at info@svelk.com
Do you ship internationally?
No, we currently ship exclusively within the United Kingdom.
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for details.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy
Question #14: How can I track my order?
You can track your order through the Track Order page on our website.
Svelk
https://www.svelk.com
United Kingdom
Address: 2 Taylors Lane, Oldbury B69 2BW, United Kingdom
Email: info@svelk.com
Phone: +447457418567
Contact: https://svelk.com/pages/contact
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM
We do our best to reply to your e-mail within 1-2 business days.
Thank you for shopping at Svelk!
