Payment policy

Thank you for shopping with Svelk! We are committed to providing a seamless shopping experience for our customers. Below is our detailed payment policy to help you understand the available payment methods, security measures, and other important information regarding payments on our website.

Accepted Payment Methods

We offer a variety of secure payment options for your convenience. You can complete your purchase using the following methods:

• Credit and Debit Cards
  We accept all major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover

• PayPal
  You can use your PayPal account to securely make payments for your order.

• Apple Pay
  For a faster checkout process, Apple Pay is also available for supported devices.

• Google Pay
  Google Pay is another fast and secure payment option available on our site.

• Bank Transfer (Hong Kong only)
  For customers based in Hong Kong, we also accept bank transfers. Please contact us at info@svelk.com for specific instructions on how to complete the payment via bank transfer.

Currency

All prices displayed on our website are in Hong Kong Dollar (HKD). Please note that your payment provider may apply conversion fees if your bank account or payment method is in a different currency.

Order Confirmation & Invoice

After successfully placing an order, you will receive an order confirmation email containing your order details and payment summary. This serves as proof of purchase. If you require an official invoice, please contact our customer service team at info@svelk.com, and we will send it to you.

Payment Security

Your security is our priority. All transactions are processed securely through SSL encryption, which ensures that your personal and payment information is protected. We do not store your credit card details. We use trusted third-party payment processors to handle all payments securely.

Order Processing

• Order Cut-Off Time: Please note that our order cut-off time is 5:00 PM. Orders placed after this time will be processed the next business day.
• Payment Authorization: Payments are processed at the time of purchase. If there are any issues with the payment or the transaction fails, you will be notified, and your order will not be processed until payment is successfully completed.
• Delayed Payment: If your payment fails or there is an issue with your transaction, your order may be delayed. Please contact our customer support team immediately if you experience any issues.

Refund Policy

• Refunds for Returns: If you return a product within 30 days, we will process a refund to the original payment method once the returned item is received and inspected. Refunds are typically processed within 10 business days.
• Payment Fees: If you request a refund, we will refund the full purchase price of the returned item. However, transaction fees imposed by your payment provider (if applicable) will not be refunded.

No Hidden Fees

We believe in transparency, so there are no hidden fees or extra charges. The price displayed at checkout is the amount you will be charged, and all shipping costs are free for all orders within Hong Kong.

Contact Us

If you have any questions or concerns about our payment policy or need assistance with your payment, please contact us. Our customer service team is happy to assist you!

• Phone: +852 6723 7546
• Email: info@svelk.com
• Business Hours: Monday - Friday, 09:00 AM - 05:00 PM
• Address: 8 Parkes St, Yau Ma Tei, Hong Kong

Thank you for choosing Svelk! We look forward to providing you with exceptional home decor products and excellent customer service.