Matrix Hourglass

We will process your order within 24-72 hours. In most cases, we deliver within 7-10 business days. For larger lights that typically are custom made, delivery may take 25-40 days.

We provide tracked shipping to ensure it arrives safely at your doorstep.

If you are not 100% satisfied with your purchase, you can either return your item for a refund or exchange it for something else. To be eligible for a refund your item must be unused and in the same condition unless faulty/broken, you must have received the wrong item, your item arrived broken, your item was lost in transit.

Please message us about sizing or getting different pictures, as we try to avoid unneccessary returns. See all our return conditions in the return policy page.

We stand behind our quality. We want you to be completely satisfied with your purchase. If the purchase doesn't meet your expectations within 30 days, we offer a hassle-free, money back guarantee. No need to worry about the return shipping. Give it a try - there's nothing to lose.

You can be confident in both product quality and our customer support. You are not going to have a bad experience with us.

We pride ourselves on delivering high-quality products and prompt, reliable service. We uphold the highest standards in product craftsmanship and customer care.