Politica de expediere

At Svelk, we are committed to providing you with the best shopping experience, which includes fast, reliable, and free shipping for all orders. This Shipping Policy outlines the details of our shipping process, delivery times, and the services we offer.

1. Shipping Areas

We currently offer free shipping worldwide.

2. Shipping Method

We offer a Free Shipping service for all orders, which means there are no additional shipping fees for you, regardless of the size of your order.

3. Order Processing Time

Processing Time: All orders are processed within 1 to 5 business days. Our business hours are Monday through Friday from 09:00 AM to 05:00 PM (Norway Time). Orders placed after 5:00 PM will be processed the next business day.
Order Cut-Off Time: Our order cut-off time is 5:00 PM each business day. Orders received after this time will be processed the following business day.
Couriers used
We use Royal Mail, DHL and DPD as Courier Services.

4. Shipping and Delivery Times

Delivery Time: After processing, orders typically take 2 to 15 business days in transit,
Tracking Information: Once your order has been shipped, we will send you tracking information via email so you can monitor your package's progress.

5. Shipping Costs

Free Shipping: We offer free shipping for all orders worldwide. There are no hidden fees or additional costs for delivery.

6. Delivery Address

Please ensure that you provide a valid shipping address at the time of purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information. If you need to update your address, please contact us as soon as possible before we process your order.

7. Delays and Issues

While we strive to ensure timely delivery, please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as:

Weather conditions
High demand during peak shopping periods (e.g., holidays)
Courier or shipping service delays
Other factors beyond our control

If your order has not arrived within the expected time frame, please reach out to us at info@svelk.com. We will assist you in tracking your order and resolving any issues.

8. Order Cancellation and Changes

If you wish to cancel or make changes to your order, please contact us immediately at info@svelk.com. We will do our best to accommodate your request. However, once your order has been processed or shipped, we may not be able to make changes or cancel it.

9. Missing or Damaged Items

Missing Items: If any items are missing from your order or if you have any concerns about the delivery, please contact us within 7 days of delivery. We will work with you to resolve the issue.
Damaged Items: If your order arrives damaged, please contact us immediately. We will require photos of the damaged items and packaging to assist with filing a claim and arranging a replacement or refund.

Customer Support Team

Phone: +47 95 23 62 33

Email: info@svelk.com

Address: Malerhaugveien 20, 0661, Oslo, Norway